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Cuervo-Cazurra, Alvaro;Purkayastha, Saptarshi;Ramaswamy, Kannan.ORGANIZATION SCIENCE.2022-12-06.Corporate social responsibility (CSR) and its impact on performance have generated a debate that has evolved across several perspectives (shareholder,... Liu, Jingyi;Zhang, Menghan;Xia, Yu;Zheng, Huisen;Chen, Chongxian.LANDSCAPE AND URBAN PLANNING.2022-12-01.228.Many cultural landscapes are undergoing inevitable urbanization. For these landscapes to attain sustainability, participatory planning processes are o... Howard, Nathan Robert.ETHICS.2022-07-01.132(4):787-816.I propose and defend a novel view called "de se consequentialism," which is noteworthy for two reasons. First, it demonstrates-contra Doug Portmore, M... 李春艳.无线互联科技.2022-01-01.(18):150-152.随着信息化大数据时代的到来,客服中心即呼叫中心与人们的日常生活密不可分.向顾客提示需等待的排队时间,是当前呼叫中心缓解系统拥挤的重要运营管理手段之一.文章... 吴善照;周浩;徐树昊.广播与电视技术.2022-01-01.(10):76-79.本文介绍的基于数字中继的坐席式导播系统兼具数字导播系统和呼叫中心功能,可有效支撑"市长热线"等节目多导播参与的热线电话系统,并能显著提高热线电话的接话量和... Ahmed, Abdelrahman;Sivarajah, Uthayasankar;Irani, Zahir;Mahroof, Kamran;Charles, Vincent.ANNALS OF OPERATIONS RESEARCH.2022-11-08.Every contact centre engages in some form of Call Quality Monitoring in order to improve agent performance and customer satisfaction. Call centres hav... Palikhey, Anjan;Koiree, Shahdev;Mehta, Roshan Kumar;Shrivastava, Amit Kumar.JOURNAL OF NEPAL MEDICAL ASSOCIATION.2022-09-01.60(253):800-804.Introduction: Dry eye disease is a disorder of the tears and ocular surface that results in various symptoms, such as dryness, grittiness, burning and... 裘君娜;孔长虹;金立明;徐烨彪;王翠娥;胡伟.中国卫生质量管理.2022-01-01.(7):94-96.为实现献血咨询一站式服务,浙江省血液中心申请了统一的献血服务热线号码,构建了献血咨询管理系统,并与血液管理信息系统和云呼叫中心对接,实现了对电话呼入的集中... 李振平.企业改革与管理.2022-01-01.(8):57-59.班组是企业管理的基础,其管理水平的高低直接影响组织运营效率.本文基于卓越管理思想,对于当前国家电网有限公司客户服务中心北方分中心(以下简称"北方分中心")班... 杨大庆.电子通信与计算机科学.2022-01-01.(4):.现阶段科学技术不断进步并快速发展，人们的服务意识明显提升。在呼叫中心，合理利用智能语音分析 系统，有利于保证服务客户质量和效率的提升，这不仅能够实现对... |