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刘勃;李玮;张莉;何学东;宋鹏飞.微型电脑应用.2023-01-01.(10):114-117.
随着用电信息采集系统的功能完善和广泛应用,为了进一步提高问题分类准确性和问题在线解决能力,提升客户服务质量,构建了电力行业呼叫中心低压用户故障辅助研判...
LianXing Wen;Sheng Yu.EARTH AND PLANETARY PHYSICS.2023-09-01.7(5):521-532.
The importance of developing high-resolution seismic models to improve understanding of tectonic processes and enhance seismic hazard mitigation progr...
Gupta, Amrita;Sekher, T. V..SAGE OPEN.2023-07-01.13(3).
Indian women are fast moving from conventional jobs to night-shift jobs in transnational call centers. Women working at night is a relatively new phen...
Tubig, C. R.;Limpin, M. B..AMERICAN JOURNAL OF RESPIRATORY AND CRITICAL CARE MEDICINE.2023-05-01.207.

Vukovic, Dijana;Zunac, Ana Globocnik;Juric, Boris.INTERNATIONAL JOURNAL FOR QUALITY RESEARCH.2023-09-13.17(2):427-440.
The swiftness of approaching the customer and response to customer requests are becoming key parameters in the business of telecommunications companie...
Lin, Qiushi;Ma, Hang.IEEE ROBOTICS AND AUTOMATION LETTERS.2023-08-01.8(8):5100-5107.
Multi-Agent Path Finding (MAPF) is a crucial component for many large-scale robotic systems, where agents must plan their collision-free paths to thei...
Chang, Hao-Hsuan;Song, Yifei;Doan, Thinh T.;Liu, Lingjia.IEEE TRANSACTIONS ON WIRELESS COMMUNICATIONS.2023-08-01.22(8):5337-5348.
Dynamic spectrum access (DSA) has been introduced as a promising technology that allows a secondary system to access the licensed spectrum of the prim...
Wali, Abdul;Mahamad, Saipunidzam;Sulaiman, Suziah.FUTURE INTERNET.2023-06-01.15(6).
As technological advancements increase exponentially, mobile phones become smarter with machine learning and artificial intelligence algorithms. These...
Noh, Eunyoung;Won, Jiyoon;Jo, Sua;Hahm, Dae-Hyun;Lee, Hyangsook.JOURNAL OF MEDICAL INTERNET RESEARCH.2023-05-26.25.
Background: Obesity is a public health issue worldwide. Conversational agents (CAs), also frequently called chatbots, are computer programs that simul...
Moench, Eric.QUESTION.2023-04-01.3(74).
For three decades, contact centers have been the most efficient means of managing direct communications between companies and customers. This communic...